FREE EXPRESS shipping when you SPEND $75

Delivery Information

AUSTRALIA – FREE EXPRESS SHIPPING for orders over $75
All orders are processed and dispatched from Brisbane, Queensland via Australia Post Express Post service within 2 business days.  Delivery estimates are calculated via Australia Post from the time of dispatch.
As each product is packed by hand and individually shipped, these estimates can vary, particularly during busy times of the year or during pandemics.
If by the rare chance your order isn’t dispatched within 2 business days, never fear!  We’re on to it and will notify you by email ASAP and keep you updated every step of the way.
We use Australia Post Express Post for all deliveries. When your order is dispatched, you will receive a confirmation email from us with your Australia Post tracking number.  If you do not receive a confirmation email from us with a tracking number within 3-4 business days, please contact us directly and we’ll jump straight on it.

Shipping Rates & Times
Australia Post shipping rates are fixed for orders throughout Australia. All shipping rates are calculated when payment is received by Pink Vine presents. These rates are based directly on Australia Post shipping times and do not take into account any current disruptions that may cause delay, including delays caused by COVID-19*.

Express Post Express delivery time estimates as of 03/12/2021*
Queensland same state 1- 2 business days
QLD to Australian Capital Territory 2-3 business days
QLD to New South Wales 2-3 business days
QLD to Victoria 3-6 business days
QLD to Northern Territory 3-5 business days
QLD to South Australia 2-3 business days
QLD to Tasmania 2-3 business days
QLD to Western Australia 2-3 business days
 Please note Australia Post Express Post service only delivers from Monday to Friday.

Track Your Parcel
To track your parcel please use the Australia Post tracking number we will email to you when your order is dispatched.
Click here to track an Australia Post delivery.

International Delivery 
Unfortunately, we are not currently offering international shipping outside of Australia.
Subject to regulatory requirements and local laws, this may change in the future so please check back 😊

What is your return policy?

Our product offering and related suppliers adhere to the stringent quality process outlined by the ACCC. Guidelines can be found at www.accc.gov.au.
We want you to be happy with your purchase. If you have received faulty products or receive an incorrect order, please contact us within 30 days of the date of purchase. All refunds will be made by method of payment, excluding delivery costs. Unfortunately, we cannot offer refunds or exchanges on products that are damaged or leak during shipping.

Refunds or exchanges will not be offered on products that are damaged due to accident, abuse, lack of care, misuse, mishandling or other abnormal use at any time after the risk and liability pass to the purchaser.

For health and hygiene reasons, opened BCP oil products are usually ineligible for return or refund.  However, cases that meet the specific criteria laid out within the ACCC guidelines may be eligible.  Please go to the ACCC website for more information.

What methods of payment do you accept?

 Website Purchases

We accept Visa, MasterCard and American Express for purchases made online through the Pink Vine website (www.pinkvine.com.au).  All card payments are processed securely by Square.

Bank transfers are accepted. Please contact us prior to ordering to organise payment and collection / delivery of your goods.

Market & Event Locations

Cash and card payments are accepted at our market and event locations.  Please check our Facebook page at https://www.facebook.com/pinkvinepresents for the most up to date market and event locations.

Please note we do not accept lay-bys or lay-aways.